Frequently Asked Questions


Browse through our most frequently asked questions to hopefully find the answer to yours.
If you still need help or assistance please contact us.

What forms of payment are accepted on

Payment gateway is BARCLAYCARD.

Can I buy over the phone or e-mail or fax an order?

We only accept a valid credit card as method of payment via BARCLAYCARD – orders may be placed over the phone to initiate the order.

Is it safe to use my credit card to make purchases on

Payfast uses up-to-date, safe, secure technology to ensure that your personal credit-card information is not compromised. The information is encrypted and never stored intact.

Where is the “CVV” number located on my credit card?

On Visa or MasterCard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card’s account number.

Can I change my credit-card information?

You can change your credit-card information by visiting my account.

When will my credit card be charged?

Your credit card will be charged when you click on the “Submit” button at the time of purchase. Please click on the “Submit” button only once.

How do I get my purchases?

In the case of merchandise we use a range of possible couriers. Generally delivery will take between seven and ten days.

International enquiries

If purchases for merchandise originate from international countries the postage is automatically calculated to cover weight, size of package and air mail charges.

If I have a query about my order?

Please email and we will do our best to help.

Contact Details: /

Physical Address:



01676 530730